General Information

What is Gamification?

The application of game-design elements and mechanics in non-game contexts to engage users, motivate, and improve outcomes.

What is MobixaPlus?

MobixaPlus is a cloud-based gamification platform that enhances learning engagement, accelerates knowledge acquisition, and fosters a culture of corporate learning throughout an organization by using interactive games, quizzes, and learning cards.

Why question-and-answer games?

Effective measurement, sustainability, cost-effectiveness, knowledge repetition, instant feedback, and motivation through competition.

For what types of training or corporate needs is MobixaPlus suitable?

Orientation, product and service training, sales techniques, compliance, health and safety, corporate culture activities, employee engagement, and knowledge sharing.

Platform Features and Activities

What does Mobixa platform consist of?

It consists of a Management Panel for administrators and a Mobile/Web Application for employees.

What types of activities can I use in Mobixa?

Learning Cards, Knowledge Quiz, Tests (Quiz and Exam) - each tailored for learning reinforcement and evaluation.

What are the key differences between Exam and Quiz?

Exams have instructor-selected questions, total time limits, navigability, and skip options; quizzes have random questions, per-question timers, and no skipping.

What is a Journey?

A structured path combining learning cards, quizzes, and tests to deliver a complete learning experience.

How is success measured in a Journey?

Based on correct answer percentage, speed, and activity completion rate.

Is there a chat feature in Mobixa?

Yes. Chat is available within Journeys if enabled by the administrator.

How can the earned points be used in MobixaPlus?

A rewards module is being developed for redeeming points for gifts and vouchers.

Content Management

Who prepares the content used in the application?

Primarily prepared by you using the management panel; you can also use AI-based question generation and Mobixa's question library.

Are there any limits (quotas) for images or videos used in the content?

No limit for images; videos are hosted externally (YouTube, Vimeo, etc.).

Can we import existing question banks or training materials into MobixaPlus?

Yes, Excel bulk import is supported. SCORM direct import is not supported yet.

User Management

What is an active user?

Users with "OPEN" status who can log into the platform are considered active users. Licensing is based on active users.

How can I create users?

Manually via panel, bulk via Excel, or automatically via API integration (Enterprise plan only).

Is a separate user license required for management team?

No, admin users consume a standard license within your existing license count.

Can I add new users without paying extra after an employee leaves?

Yes, deactivate old users to free up space for new ones without extra cost.

Can a user be assigned to multiple Journeys?

Yes, users can participate in multiple Journeys simultaneously.

Technical Requirements and Access

On which devices can the Mobixa application be used?

On any device with a web browser (Windows, Mac, Linux, iOS, Android).

Is a download required to use Mobixa?

No. It can be used via web browsers without downloading, but mobile apps are also available.

What internet browsers are supported?

Latest versions of Chrome, Firefox, and Edge are recommended.

Can I log in to multiple devices simultaneously?

No, logging into a new device closes the previous session for security reasons.

Is email verification required?

Required for Management Panel users only; not required for players/participants.

Can it be used offline?

No, an active internet connection is required.

Performance Tracking and Reporting

How do instructors or admins track performance?

Through the Management Panel dashboard and detailed reporting screens.

What reports are available?

User-based, Journey-based, activity performance, category analysis, leaderboards, and exam result reports.

Can report data be exported to Excel?

Yes, all report data can be filtered and exported to Excel files.

Are graphical reports available?

Yes, charts and visualizations are included.

How can users view their own progress?

Users can track their Journey progress and view leaderboards within the application.

Customization and Integrations

Can we customize with our logo and colors?

Yes, logo customization is available in Learner and Enterprise plans.

What are the benefits of API integration?

Automates user management, saves time, and reduces error risks.

Is API integration available in all plans?

No, only available in the Enterprise plan.

Is LMS integration possible?

Custom integration via API is possible for Enterprise customers.

Security and Data Privacy

How is user data security ensured?

All communication is encrypted (SSL/TLS); sensitive data is stored securely.

Are you GDPR/KVKK compliant?

Yes, full compliance with GDPR and KVKK.

Where is the data hosted?

Secure servers located in the European Union.

Subscription and Pricing

What subscription plans are available?

Starter, Learner, and Enterprise plans tailored to different user and feature needs.

What is the payment period?

Monthly for Learner plan; yearly upfront for Enterprise plan.

Can I cancel my subscription at any time?

Yes, cancellation is effective at the end of the current billing period.

Implementation and Support

How long does it take to start using MobixaPlus?

Instant setup after subscription. User and content upload tools speed up onboarding.

Do you provide training and support?

Yes, through manuals, tutorials, and additional onboarding for Enterprise customers.

How can we contact technical support?

Support portal/email for all users; phone support for Enterprise users.

Language Support

In what languages is MobixaPlus available?

English and Turkish interfaces; content can be created in any language.

Questions & Answers